Refund policy
Last updated October 15, 2026
Your first paid payment
If RoofNudge is not the right fit, you can request a full refund within 14 calendar days of your first paid subscription payment. If you start with a free trial, this period begins when your first paid payment is charged after the trial. A refund request or approval does not by itself cancel a subscription. If you also want to stop the subscription, ask support to cancel it or use the cancellation controls described below.
Subscription renewals
The first-payment guarantee does not automatically apply to later renewals or plan upgrades. We review refund requests for those payments individually, taking into account billing errors, service problems, the reason for the request, and applicable law. Contact us promptly if you believe a payment was incorrect.
How to request a refund
Email hello@roofnudge.com with the email address used for your purchase, the transaction reference from your receipt, and the reason for your request. Do not send your full payment-card details. You can also request a refund through Paddle buyer support or the support link in your payment receipt.
How refunds are processed
Paddle is our Merchant of Record and processes refunds. Approved refunds are returned to the original payment method where possible. Processing and the date the money appears in your account depend on Paddle, your bank, and your payment method. We will confirm the outcome of your request by email. For an approved full subscription refund, support separately reviews the subscription and confirms whether and when cancellation takes effect. Access follows the confirmed subscription status; a pending refund or partial refund does not by itself remove access.
Canceling a subscription
Canceling prevents future subscription renewals and is separate from requesting a refund. Account owners can manage cancellation from the Billing page or the subscription management link in a Paddle receipt. Unless the cancellation confirmation states otherwise, access continues until the end of the paid billing period. Cancel a free trial before its end date to avoid the first paid charge.
Your statutory rights
This policy provides an additional first-payment guarantee and does not limit any mandatory withdrawal, refund, or other consumer rights under applicable law. Paddle's refund policy and buyer terms also apply to purchases processed by Paddle.
Service provider and contact
RoofNudge is operated by Yordan Minkov, trading as RoofNudge, based in Bulgaria.
Product and account support: hello@roofnudge.com.